Everything you need to know about the product and billing.
Based on the chosen delivery option during checkout, we will send you a tracking link via email once your order is shipped. Use this link to monitor your order status. Additionally, we can provide notifications for any significant updates related to your order; ensure you’ve selected to receive notifications.
If you’ve had a change of plans or entered the wrong address during checkout, don’t worry – it happens to the best of us. As long as your order hasn’t been processed or shipped yet, you have the option to make modifications.
Begin by accessing your order. If you made the purchase while logged into your account, log in again and click on “Your Account” in the drop-down menu under your username. Once on your Account page, navigate to “Orders” on the left-hand side, and locate the specific order you wish to update from your Order History.
While canceling your order is not our preferred course of action, certain circumstances may arise where cancellation becomes the best solution, saving you both time and money. If your order is canceled, no charges will be applied. You can find further details about authorization holds in our provided information.
The most frequent reasons for order cancellation include:
1. Limits on available quantities
2. Item out of stock
3. Price or other listing errors
4. Additional information required by our Credit and Fraud Avoidance department
5. Unavailable carrier or shipping method
6. Use of an outdated browser or unsupported app version
Rest assured, we’ll notify you via email if any part of your order is canceled or if additional information is needed to process your order.
Customers who encounter an incomplete order are urged to reach out to our support team immediately with specific order details, such as the order number or the missing items. The company places utmost importance on ensuring that every customer receives their complete order without any discrepancies. Upon receiving the necessary information, the dedicated team will swiftly investigate and address the issue, ensuring that any missing items are sent out promptly. The company values customer satisfaction greatly and appreciates the patience and understanding of its valued patrons during such instances.
Should a customer encounter any issues or discrepancies with their order, they are encouraged to promptly contact the company’s dedicated support team. By providing specific details related to the order, such as order numbers or the nature of the problem, the team can swiftly address and resolve any concerns. The company is committed to ensuring customer satisfaction and will work diligently to rectify any issues, whether it involves replacements, refunds, or other necessary actions. Customers can trust that their concerns will be handled with utmost priority and efficiency by the company’s responsive support team.
To obtain a return label, customers can easily reach out to the company’s support team for assistance. They have the option to send an email directly to sales@azongalaxytech.com detailing their return request. Alternatively, customers can utilize the “Contact Us” form available on the company’s website to submit their query. Upon receiving the request, the support team will promptly provide the necessary return label instructions to facilitate the return process smoothly.
To reset your password with Azongalaxy Tech, please follow the steps provided on our platform. Once you initiate the password reset process, you will receive a password reset link via email within 24 hours. This link will guide you through the necessary steps to create a new password securely. If you encounter any issues or have further questions, our customer support team is readily available to assist you.
To modify your password while logged into Azongalaxy Tech:
Navigate to your account profile located at the top right corner.
Choose “Settings” from the dropdown menu.
Proceed to the “Security and Login” section.
Locate the “Change Password” option and click on “Edit.”
Provide your existing password along with your desired new password.
Confirm the changes by selecting “Save.”
Following these steps will update your password securely within the Azongalaxy Tech platform. If you encounter any challenges or need further assistance, please don’t hesitate to reach out to our support team.
You have the flexibility to deactivate your account at any point during an active subscription period.
For trial members, there’s no action required on your part. Feel free to utilize your account until the trial concludes. Following this period, if no upgrade is made, your account will automatically deactivate.
If you’re a paying subscriber looking to end your trial prematurely, please follow the outlined steps below. And just to remind you, when you initially signed up for the trial, no credit card details were collected.
Once you’ve initiated a return, kindly give us approximately 2-3 weeks to process it before inquiring about the status of your refund.
For specific returns, such as large or heavy items, we may employ specialized return processes or delivery partners. Once you initiate your return through the “Order History” page, you’ll receive detailed instructions. If a return label isn’t automatically generated, either our team or the seller’s support team will reach out to provide further guidance.
Azon Galaxy Tech’s return policy outlines the guidelines for customers looking to return or exchange items they’ve purchased. With a 14-day refund policy in place, we aim to offer an efficient and customer-friendly process, ensuring satisfaction with your shopping experience.
At Azon Galaxy Tech, we understand the value of transparent shipping costs. While the concept of “free shipping” suggests no additional charge to customers, it’s essential to recognize that costs are integrated into our pricing structure. However, to enhance your shopping experience, we occasionally offer coupons and discounts that may provide shipping benefits, ensuring you receive value and convenience with each purchase.
Once your order is in the processing stage, modifications to the delivery address become challenging. If your order hasn’t advanced to this stage, we recommend initiating a cancellation request. Following that, you can proceed to create a new order, ensuring the correct delivery address is provided.
If your order hasn’t reached you by the anticipated delivery date, you can visit our website to track its current status. Please be aware that for orders outside the UK and ROI, potential customs delays are not factored into the expected shipping times. We kindly request that you wait for up to 21 days from the order date before initiating any inquiries. Additionally, during our peak sales periods, deliveries might experience slight delays due to increased order volumes.
You can utilize our Postcode Checker tool on our website, which will promptly inform you if we offer delivery to your specific area. If currently not available in your region, rest assured, we’re continuously expanding our reach. Please register with us, and we’ll notify you via email once we initiate deliveries to your location. For reference, we do deliver to the USA and the Virgin Islands (please note that shipping costs may vary).
The timing and method of payment from Azon Galaxy Tech vary based on the specific terms and agreements. It’s crucial to understand your payment schedule to manage your finances effectively. This consistency in payment allows you to plan your expenses and allocate funds for both immediate needs and future investments.
Payment Methods Accepted by Azon Galaxy Tech:
.
Debit card payments.
Credit card transactions.
Mobile payment options.
Electronic bank transfers.
PayPal transactions
It’s possible that you subscribed to our email notifications. If you wish to unsubscribe, you can manage your preferences directly from your account settings.
To delve deeper into understanding Azon Galaxy Ltd and our offerings, we invite you to explore our comprehensive “About Us” page. This section provides insights into our mission, values, and the range of products and services we offer. Furthermore, should you have specific queries or require personalized assistance, our dedicated team is readily available. Navigate to our “Contact Us” page where you can initiate a chat with one of our knowledgeable representatives. They are equipped to provide detailed information, address any concerns, and ensure you have a seamless experience with Azon Galaxy Ltd.
Where can I view store locations and hours?
To find detailed information about our store locations, including addresses and hours of operation, please visit the “About Us” section on our website. Additionally, if you’re specifically interested in our office hours or need further clarification, you can refer to the “Contact Us” page where you’ll find comprehensive details. We strive to provide you with all the necessary information to ensure your experience with us is convenient and enjoyable.
The feedback rating represents the satisfaction level of our customers with our products. By checking the feedback rating, you can review ratings provided by customers who have purchased the product. This helps you gauge the quality and reliability based on their experiences, allowing you to make informed decisions about your purchase.