If you’ve received a faulty or damaged item and need assistance, we’re here to help! At Azon Galaxy Tech, we strive to provide you with high-quality products, and we understand that receiving a defective item can be frustrating. Rest assured, we’re committed to resolving the issue promptly and ensuring your satisfaction.
To report a faulty or damaged item, please follow these steps:
Contact us via Email: Send an email to our dedicated support team at info@azongalaxytech.com. In your email, include the following information:
- Your order number
- A clear description of the issue with the item
- Attach clear photos or videos showing the damage or fault
Subject Line: Faulty/Damaged Item – [Your Order Number] To expedite the process, please use a subject line that indicates the nature of your request. This helps us prioritize and address your concerns efficiently.
Response Time: Our customer support team is committed to responding to your email promptly. You can expect to hear back from us within [insert expected response time], though we often aim to reply even sooner.
Resolution Options: Once we review your case, our team will provide you with appropriate options for resolution, which may include:
- Replacement of the damaged item
- Refund or store credit
- Further instructions for returns or exchanges
Stay Informed: Keep an eye on your email inbox for updates from our support team. We’ll keep you informed about the progress of your case and provide clear instructions on the next steps.
At Azon Galaxy Tech, customer satisfaction is our top priority, and we appreciate your understanding and cooperation as we work to resolve any issues you may encounter. If you have any additional questions or concerns, feel free to reach out to us at info@azongalaxytech.com.
Thank you for choosing Azon Galaxy Tech. We look forward to assisting you and ensuring a positive shopping experience!