We understand that receiving a damaged order can be disappointing, and we’re here to assist you in resolving this issue promptly. If your order from Azon Galaxy Tech arrives in less than perfect condition, please follow these steps to ensure a swift resolution:
Document the Damage:
- Take clear photographs of the damaged item(s), including any damage to the packaging.
- Ensure that the product label or packaging is visible in the photos.
Contact Us via Email:
- Reach out to our dedicated support team by sending an email to info@azongalaxytech.com.
- In your email, include your order number, a brief description of the damage, and attach the photos you took.
Subject Line:
- For a faster response, use a clear and concise subject line such as “Damaged Order – [Your Order Number].”
Provide Details:
- Include a detailed description of the damage to help us understand the issue better.
- Mention if the packaging itself was damaged during shipping.
Wait for Our Response:
- Our support team will review your email and respond as quickly as possible, typically within 24-48 hours (business days).
Resolution Options:
- Depending on the nature of the damage, we may offer a replacement, exchange, or refund as appropriate.
- We may request additional information or documentation to facilitate the resolution process.
Return Process:
- If a return is necessary, we will provide instructions on how to return the damaged item(s) at no additional cost to you.
At Azon Galaxy Tech, we are committed to ensuring your satisfaction, and our dedicated support team is ready to assist you throughout the resolution process. Thank you for choosing Azon Galaxy Tech—we appreciate your trust in our products and services.